Client Service Charter

This service charter outlines Gallagher Bassett's service commitment to you, our customers. We are committed to providing high quality customer service in all interactions with our customers without discrimination.

Underpinning our philiosophy is a customer focused ethic, based on pro-active and timely delivery of service to all external and internal stakeholders and a willingness to actively seek feedback regarding your service experience.

"Customer service is the bedrock of our approach to claims management. We measure our success by our client's success; fewer claims, faster claims resolutions, more efficient claims administration and improved customer experience." - Jon Winsbury, Managing Director

Our five key service commitments to our customers are:

• Accessibility
• Accountability
• Tranparency
• Customer Focus
• Privacy

To find out more, please visit the link Client Service Charter.

We are striving to continuously improve our service to you. If you consider that our level of service can be improved or has failed to meet our Charter, we would appreciate hearing your comments, suggestions or complaints. The Gallagher Bassett customer feedback handling process is designed to ensure that your concerns are treated seriously and that your feedback is addressed promptly and fairly.

This is a confidential, free service to you. Your feedback may be lodged either verbally or in writing. Gallagher Bassett has Customer Feedback Officers who are tasked with ensuring prompt and efficient review of your feedback.

To find out more about how we deal with customer feedback, visit the link Customer Feedback.